01
Introduction & Scope
This policy covers anyone who browses fixupuae.com, submits a booking or quote form, calls our support line, or reaches out through WhatsApp, email, or social media. By using our site or booking our services, you're agreeing to the practices outlined below.
We operate in accordance with UAE law and follow the data protection standards that apply across Dubai and the broader Emirates.
Our commitment to you
We won't sell your personal information to outside parties, we won't flood your inbox with irrelevant promotions, and you'll always have a say in how we contact you.
02
Information We Gather
When you request a quote, book a repair, or simply reach out, we may collect:
Contact & Identity Info
Your name, phone number, email, and the address where service is needed.
Job Details
A description of the issue, such as a leaking faucet or an AC unit that won't cool.
Payment Info
For online payments, transactions run through secure, PCI-compliant gateways. We don't keep your full card number on file.
Browsing Data
IP address, browser and device type, and which pages you visit, used to improve the site experience.
Message History
Records of WhatsApp chats, emails, and call notes, so our team has context for any follow-up visits.
Nearly all of this comes directly from you, whether through our booking form or a conversation with our team.
03
How We Put It to Use
Your information exists to help us do one thing well: deliver reliable repair and maintenance service across Dubai.
Booking & Dispatch
Matching the right technician to your job and getting them to the right address.
Updates
Booking confirmations, arrival alerts, and post-service check-ins.
Invoicing
Billing, payment processing, refunds, and warranty support.
Service Quality
Reviewing completed jobs and training technicians to keep standards high.
Legal Obligations
Meeting requirements under UAE consumer protection and licensing law.
On marketing
We may occasionally send reminders (such as an annual AC service nudge) or seasonal deals. Opting out is easy — reply STOP on WhatsApp or hit Unsubscribe in any email.
05
Who We Share Data With
We keep your data close and only share it when necessary:
Assigned Technicians
Your name, number, and address, so they can find you and complete the job.
Payment Providers
Card details go securely to processors like Stripe or PayPal for the transaction.
Authorities
If UAE law, a court order, or the protection of our rights requires it.
Specialist Partners
For jobs needing outside expertise (gas lines, structural work), relevant job details may go to certified partners under confidentiality agreements.
What we don't do
Sell, rent, or trade your data to advertisers or data brokers. Full stop.
06
How We Keep It Safe
Encryption
The entire site runs on HTTPS, encrypting data in transit.
Access Controls
Only authorized staff can view customer records, and access is logged.
Regular Testing
Quarterly security reviews and penetration testing.
Retention
Data is kept only as long as needed, typically 3 years for accounting and warranty purposes, then securely deleted.
No system is perfectly secure. If a breach affects your data, we'll notify you within 72 hours and act immediately to contain it.
07
Your Rights
Under UAE data protection principles, you can:
Access
Request a copy of the data we hold on you.
Correct
Update outdated contact details.
Delete
Ask us to remove your data, subject to legal retention rules.
Object
Opt out of marketing at any time.
Port
Receive your data in a standard, transferable format.
Reach out using the contact info below, and we'll respond within 7 business days.
08
Links to Other Websites
Our site may link to external pages — government portals, payment gateways, suppliers. We aren't responsible for their privacy practices, so review their policies before sharing any personal information there.
09
Privacy for Minors
FixUp UAE's services are intended for adults 18 and older. We don't knowingly collect data from anyone under 18. If you believe a child has shared personal information with us, contact us and we'll delete it promptly.
10
Changes to This Policy
We may update this policy as our services, legal obligations, or practices evolve. When we do, we will:
- Update the "Last Updated" date at the top of the page.
- Post a notice on our homepage for 30 days.
- Email active customers about significant changes.
Continuing to use our site or services after an update means you accept the revised policy.
11
Get in Touch
For any privacy questions or to exercise your rights, contact FixUp UAE through the details provided on our website.
Have a privacy question?
The FixUp UAE team is ready to answer your questions and help you exercise your rights.